Project Manager - Works closely and collaboratively with project sponsors, key stakeholders, vendors and project teams to ensure that projects are delivered on time, within budget, and are in accordance with all scope requirements and quality standards, to drive successful business outcomes.

Sr. Performance Analyst -  Works closely with the management team to identify areas of opportunity within Customer Care based on performance, call drivers and key performance indicators. This role will be responsible for interpreting data, analyzing results using statistical techniques and provide ongoing reports, developing and implementing data analyses, data collection systems and other strategies that optimize statistical efficiency and quality.

Customer Care Operations Consultant - Develops and implements plans, processes, and guidelines to ensure a consistent and structured approach to areas related to project integration, process improvements, and business optimization for Customer Care.

Customer Care Specialist - Establishes quality customer support for OLG’s customers and addresses inquiries in a manner that aligns with OLG’s customer centric values.

Service & Experience Design Consultant - Acts as an expert on the OLG customer for their specific stage in the customer journey across all business lines, selling channels and products. The role continuously drives towards OLG’s definition of Customer Success using internal and external tools to test and refine different customer experiences. The objective is to optimize each customer experience touchpoint bringing insights from research, data, best practices, results, and learnings generated from the business and support functions and external sources. 

Sr. Training Specialist -  Plans, designs and delivers Customer Care training programs that align with business goals and objectives while supporting employee performance

INSTANT Product Operations Specialist - Supports the $1.6 billion INSTANT business operation during the lifecycle of 90+ INSTANT products yearly, through the creation, maintenance, and supply of products in OLG systems and Distribution Centres. This role facilitates pack assignment, activation, ticket sales and validation capabilities (ensuring accuracy to prevent customer and retailer-facing issues in market)